Sr Customer Processing Representative

Permanent Full Time

Reporting to the Administration Manager, you will be responsible for various administrative functions relating to Group Retirement Plans including RRSP, RPP, DPSP and various non-registered products. You will work closely with a Group Retirement Services Customer Service Specialist to assist them in their day-to-day caseload administration. You must become familiar with the Group Pension Administration System (GPAS) and various GRS processes.

What you will do:

• Processing of both group and single contributions
• Processing of member applications
• Processing of interfund transfers of client/member assets
• Processing of cash withdrawals and transfers between registered plans from/to other financial institutions, including more complex withdrawal types
• Preparation of member disclosures and taking appropriate action at default stage
• Handling member and member plan maintenance on GPAS for both Registered and Non-Registered plan types
• Handling basic related inquiries, telephone calls etc.
• Plan Member servicing callbacks generated through the Call Centre and website
• Assist with custom handling for client projects, applying principles of standard processing, business, and legislative knowledge
• Fostering relationships with administration staff with a team goal of providing the best customer experience

What you will bring:

• Has a customer service focus with a positive can-do attitude
• Knowledge of rules and regulations as they relate to GRS products would be an asset
• Knowledge of investment/retirement arrangements and/or business processes within GRS would be an asset
• Ability to multi-task and juggle competing priorities
• Responsive to phone calls and emails within service delivery timeframes using sound verbal/written communication skills.
• Ability to effectively use MS Office programs at an intermediate level (Word, Excel & Outlook) required. Excel is used daily.
• Strong communication skills - both written and verbal
• Proven organization skills with the ability to work in a dynamic and changing environment
• Previous experience working in a results-driven role with tight deadlines
• Ability to stay focused with excellent attention to detail while performing routine tasks.
• Self-motivated and flexible to contribute as required in a team environment

The base salary for this position is between $43,400.00 - $58,600.00 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Great-West Lifeco

Great-West Lifeco Inc is a Canadian headquarter, international financial services holding company with interests in life insurance, health insurance, retirement and investment services, asset management, and reinsurance businesses. We operate in Canada, the United States, and Europe under the brands: Canada Life, Empower and Irish Life. At the end of 2024, our companies had over 32,250 employees, 106,000 advisor relationships, and thousands of distribution partners – serving approximately 40 million customer relationships.

Great-West Lifeco trades on the Toronto Stock Exchange (TSX) under the ticker symbol GWO and is a member of the Power Corporation group of companies.

What we offer:  

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member: 

Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement. 

Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being. 

Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.  

Financial Security: Company-matching pension plan, share ownership program and additional investment options. 

Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!  

Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.  

Learn more about Great-West Lifeco.  

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact  talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Great-West Lifeco policies.  

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