Sr Business Analyst

Permanent Full Time 

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We are looking for a Senior Business Analyst who will be reporting to the Director, Advisor Engagement and will support the team by developing and maintaining in app training for the advisor and operations’ audience.

The Senior Business Analyst role requires a process-driven individual who uses their experience and industry knowledge to drive content and strategy to enhance system usability.

The expectations are for the Senior Business Analyst to have the technical experience to develop & implement WalkMe use cases for our mutual fund dealers.

What you will do

• Responsible for content development and administration of in-app learning to decrease processing issues and increase usability of Wealth system platforms.
• Analyze areas of opportunity to enhance usability of systems.
• Drive user adoption of the in-app learning tool and contribute to strategic direction of the system.
• Reporting usage data and adjoining KPIs 
• Main point of contact and relationship manager between Quadrus and the vendor 
• Work with vendor to create Customer Success Plan based on Quadrus Road map.
• Provide clear and effective communication with technical and business partners.
• Work closely with Vendor, Operations, Business Process, Learning and Development and Compliance as required.
• Maintain appropriate team documentation, including procedural guides and job aids.

What you will bring

• Capability to think critically and out of the box to solution ideas to make a user experience easier.
• Understanding of user behavior and how to improve user engagement
• Analytical mindset, capable of interpreting data to make data-driven decisions
• Excellent communication and collaboration skills, with the ability to work effectively in a team environment.
• Attention to detail, ensuring elements are visually appealing, user-friendly, and aligned with brand guidelines.
• Problem-solving skills, capable of troubleshooting and resolving issues
• Experience in project management, demonstrating the ability to coordinate tasks effectively within timeline and resources.
• Proficiency in Excel
• Post-secondary Degree/Diploma in Business Administration or technology-related field.
• Familiarity with HTML, CSS, and JavaScript is an asset
• Experience working in an agile development environment is a plus.
• Previous experience with the WalkMe platform or other similar user guidance and onboarding tools is a plus.
• Prior experience working with mutual and segregated funds, and investment products is an asset.
• Bilingual (French/English) is considered a strong asset.
• Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: London, Toronto, or Winnipeg.

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The base salary for this position is between  $52,800 - $ 97,700 annually.  This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc).  If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Be your best at Canada Life- Apply today!

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations. 

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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