Service Coordinator, GRS Commission Team

Permanent Full Time 

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Are you detail-oriented, analytical, and energized by fast-paced environments? Step into a role where your work directly affects advisor compensation. As part of a collaborative team, you'll be valued for your precision, problem-solving skills, and commitment to continuous learning. 

You will be responsible in supporting the administration of NextStep (Policy 62396) servicing and commission processes. This position is responsible for resolving exceptions, maintaining accurate records across multiple systems, producing reports, and supporting the day-to-day operations of the GRS Commission team to ensure service standards and processing timelines are met.

What you will do

• Own the administration and manual processing of Policy 62396 (NextStep) servicing and commission activities.
• Review, investigate, and resolve 62396 error memos and exception-based transactions
• Process Advisor of Record (AOR) additions, reassignments, terminations, and servicing updates, including validation of advisor licensing and commission accounts  
• Maintain accurate servicing and commission records within GPAS and GCMS
• Use Excel to calculate prorated AOR share allocations and support commission accuracy
• Create, maintain, and distribute weekly 62396 audit and exception reports
• Monitor, manage and triage the GRS Commission team's shared mailbox, log and track incoming work
• Perform administrative support activities, including filing and other recurring operational tasks.
• Support Commission Specialists and Senior Commission Specialists with workload management and service delivery.
• Contribute to process improvements, documentation updates, and knowledge-sharing initiatives.

What you will bring

• Proficient in Microsoft Excel, Word, and Outlook
• Strong mathematical and analytical skillset
• Demonstrates above-average accuracy and performance in current role
• Self-motivated with an ability to effectively manage multiple priorities and meet tight deadlines
• Excellent written and verbal communication skills
• Highly organized and adaptable to a dynamic, fast-paced and changing environment
• Knowledge of GRS products, services and plan types is preferred
• Ability to negotiate and resolve issues in a positive, professional and collaborative manner
• Strong interpersonal skills; must be a team player
• Proven reliability, accountability and a results-oriented approach

Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada  website.  The cost of submitting these checks will be covered by Canada Life.  

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The base salary for this position is between $41,200 - $55,700 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life 

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.  

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you! 

What we offer:  

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member: 

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement. 

• Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being. 

• Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.  

• Financial Security: Company-matching pension plan, share ownership program and additional investment options. 

• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!  
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.  

Learn more about Canada Life.  

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact  talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.  

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted. 

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