Senior Technical Security Support Specialist

Permanent Full Time 

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The Senior Technical Security Support Specialist will be part of a high performing team of IAM Operations and Governance Specialists with additional Focus on IAM technology operations supporting Critical IAm technology. IAM operations across User access lifecycle, Privilege access management, CIAM, MFA, Directory services, Analytics and IAM Control governance for Canada life and family of companies. Reporting to the Director, Logical access and Governance Operations (LAGO), this role will be a key Contributor towards major Operational and Governance initiatives focused on PAM,SSO and IGA Operations.

Key members of the operations teams to ensure it is operating at desired levels through proactive monitoring/tuning. Create, Update and/or maintain standards documentation, Standard operating Procedures and knowledge base documents. Participate in technology integration efforts with IAM engineering and other Operational teams.

Work closely with the IAM leadership team to improve service delivery and overall user experience.

What you will do:

• Working on PAM operational process improvements and strategy delivery.

• Keen eye for process improvements and excellence within IAM domain.

• Working knowledge of SailPoint IGA to support application onboarding program.

• SailPoint requirement gathering and design and implementation support.

• Administration and development of business processes for identity\access lifecycle management

• Continuously improve processes for the access management team to enhance the IT security posture at Canada life.

• Act as an escalation point for operational CyberArk\SailPoint issues reported and work with engineering team for issue resolution.

• Responsible for inter-team dependency identification, communication, and issue escalation

• Liaise and respond to audit findings\requests and implement remediation measures in a timely fashion.

• Lead internal initiatives pertaining to Custom built accelerators for operational efficiency.

• Support Audit with timely delivery of evidence and triage all requirements with Suppliers.

• Oversee escalations, customer inquiries and support tickets resolutions.

• Provides operational and environmental direction to influence technical decisions.

• Demonstrate excellent management skills and promote teamwork and individual accountability with engagement and use available technology, tools, and Canada life resources effectively to deliver services.

What you will bring:

• A degree, preferably computer science related, or a combination of education and related experience.

• 5 years of experience within large IAM operations across multiple domains.

• Working knowledge of CyberArk (PAM), SailPoint  directory services, multi-factor authentication and single sign-on technologies.

• Detailed understanding of leading IAM products and technologies like AD, SailPoint, CyberArk, Entrust, Hashi Corp, Okta etc.

• Experience with IAM solutions for cloud service providers (Google Cloud Platform, AWS, or Microsoft Azure) is a plus.

• Certifications such a MS Azure, CISSP or CISM are an asset.

• Critical thinker with a high degree of business acumen and decision making.

• Comfortable with ambiguity and change

• Experience with identifying and developing talent.

• Ability to structure work assignments required to get to desired outcomes.

• Great stakeholder management skills and excellent verbal and written communications.

• Demonstrated ability to build and maintain collaborative relationships across multiple geographies and business functions.

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The base salary for this position is between  $81,000.00 - $146,800.00 annually.  This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc).  If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Be your best at Canada Life- Apply today!

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations. 

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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