Release Manager

Permanent Full Time 

The End User Technology Release Manager is responsible for planning, coordinating, and governing the end-to-end release of technology changes impacting end user services (devices, apps, collaboration tools, workplace connectivity).

This role ensures releases are delivered on time, with quality, and minimal disruption, acting as the central orchestrator across engineering, operations, vendors, and business stakeholders.

• Owns the release management lifecycle: planning → scheduling → testing → deployment → post-release validation  
• Coordinates across development, QA, operations, and business teams to ensure successful delivery  
• Manages risks, dependencies, and release readiness to protect service stability

Key Accountabilities

• Own end-to-end release governance for End User Technology services (endpoint, collaboration, workplace connectivity)
• Establish and manage the enterprise release calendar across EUT portfolios  
• Lead release planning, readiness reviews, and go/no-go decisions  
• Coordinate delivery across:
• Engineering (endpoint, M365, network)
• Service operations
• Vendors / MSPs
• Ensure adherence to change, release, and deployment processes (ITIL aligned)
• Manage risk, dependency mapping, and rollback strategies
• Drive continuous improvement of release processes and tooling
• Provide executive reporting on release health, risks, and outcomes
• Own post-release validation, incident review, and lessons learned

Interfaces

• End User Technology Engineering & Operations
• Service Desk / Support (L1–L3)
• Infrastructure & Security
• Vendors (e.g., managed services / OEMs)
• Business stakeholders / change consumers

Experience & Skills

• Strong experience in release management / ITSM / DevOps environments
• Understanding of end user platforms (Windows, Intune, M365, devices)
• Proven ability to coordinate cross-functional delivery
• Strong risk management, communication, and stakeholder alignment
• Experience with tools (e.g., ServiceNow, Jira, CI/CD pipelines)

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The base salary for this position is between $68,800 - $114,700 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life 

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.  

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you! 

What we offer:  

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member: 

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement. 

• Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being. 

• Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.  

• Financial Security: Company-matching pension plan, share ownership program and additional investment options. 

• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!  
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.  

Learn more about Canada Life.  

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact  talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.  

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted. 

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