Operations Associate 1-year contract (bilingual)

Temporary Full Time 

-

Reporting to the Associate Manager of Annuity Administration, you will be an integral part of the Payout Annuity Team, providing expertise and assistance to the Client Service Coordinators and Client Service Specialists as well as working in partnership with financial and business partners.  A sound technical background is required.

Accountabilities:

• Processing client requested updates e.g. banking & address changes
• Handling returned mail and locating new addresses
• Updating administrative system(s) with new payment amounts and tax deductions
• Handling scheduled manual payments e.g. wires, cheques, manual EFT’s
• Reissuing stale dated cheques and missed payments
• Handling the mailing of pre-retirement letters
• Providing policy details and copies of contracts to clients
• Acknowledging all inquiries within 24 hours  
• Providing administrative support to co-workers

Qualifications and Competencies:

• Bilingualism (fluent in French and English) required, as the position will regularly serve our clients with English and French-speaking needs.

• Knowledge of annuity products and system knowledge of SC03, Document Direct, IMS & RPS would be an asset
• Self-motivated with an ability to effectively multi-task and meet tight deadlines
• Organized and able to work in a dynamic and changing environment
• Excellent oral and written communication skills
• Previous work experience in a customer service focused role
• A positive, enthusiastic attitude
• Strong interpersonal skills and relationship management
• Ability to interact with business & financial partners and provide assistance with problems & issues

-

The base salary for this position is between $41,200 - $55,700 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life 

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.  

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you! 

What we offer:  

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member: 

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement. 

• Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being. 

• Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.  

• Financial Security: Company-matching pension plan, share ownership program and additional investment options. 

• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!  
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.  

Learn more about Canada Life.  

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact  talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.  

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted. 

#LI-Hybrid