Microsoft 365 Collaboration Technical Support Specialist

Permanent Full Time 

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We are looking for an experienced and proactive Microsoft 365 Collaboration Technical Support Specialist to join our IT support team. This intermediate-level role focuses on providing technical assistance and guidance to end users across a wide range of Microsoft 365 collaboration tools. You will play a key role in ensuring seamless communication, productivity, and digital collaboration across the organization.

What you will do:

• Provide Tier 2 support for Microsoft 365 collaboration tools including:
• Microsoft Teams (chat, meetings, channels, apps)
• Microsoft Teams Rooms (deployment, management, troubleshooting)
• SharePoint Online (site access, permissions, document libraries)
• OneDrive for Business (file sync, sharing, recovery)
• Yammer/Viva Engage (community engagement, troubleshooting)
• Microsoft CoPilot (support, troubleshooting, agent integration)
• Microsoft Loop (workspace collaboration and syncing)
• Planner and To Do (task management and integration)
• Forms (survey creation, sharing, and data access)
• Stream (on SharePoint) (video sharing and playback issues)
• Troubleshoot and resolve collaboration-related issues, escalating complex cases as needed.
• Support user onboarding and training for Microsoft 365 tools and best practices.
• Collaborate with IT infrastructure, security, and compliance teams to ensure governance and data protection policies are followed.
• Document solutions and contribute to the internal knowledge base.
• Participate in feature rollouts, user adoption campaigns, and change management.

What you will bring:

• 4–6 years of experience in IT support with a focus on Microsoft 365.
• Strong knowledge of Microsoft 365 collaboration ecosystem and administration tools.
• Experience with Microsoft 365 Admin Center, Teams Admin Center, and SharePoint Admin Center, etc.

• Proven experience with PowerShell scripting and automation.

• Excellent troubleshooting, communication, and customer service skills.
• Ability to manage multiple priorities and work independently in a fast-paced environment.
• Microsoft certifications in related technologies or equivalent are a plus.
• Familiarity with Power Platform (Power Automate, Power Apps, Power BI).
• Experience supporting hybrid environments (on-premises AD + Azure AD).
• Exposure to ITIL practices and ticketing systems like ServiceNow or Jira.
• Advanced level skills in Microsoft Excel and Microsoft solutions

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The base salary for this position is between  $52,800.00 - $97,700.00 annually.  This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc).  If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Be your best at Canada Life- Apply today!

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations. 

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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