AVP Central Services and Strategy

Permanent Full Time 

-

We are looking for an AVP, Central Services and Strategy.

We are seeking an AVP, Central Services and Strategy to join our Canadian Operations leadership team.  Canada Operations represents our largest team at Canada Life with over 5,000 staff supporting all lines of business in Canada. This team is an exciting growth area as we add new technology, capabilities and unlock strategic opportunity in our operations area as a tailwind for the Canadian business.   

The successful candidate will have a proven track record of executive function, project management and delivery, leading large teams and coordinating across complex environments and will lead our Canada Operations group in 4 distinct areas:  

1. Building our Canada wide infrastructure and vendor relationships across Mail, Print, Storage, Scanning, Index, Triage, Retention, Destruction, and Workflow  

2. Managing our Offshore location in India and supporting the growth of that site by partnering and ideating with business units on how offshore support can enhance their service levels, productivity and unit costs. Problem solving any unique challenges related to offshoring and collaborating to overcome those challenges.  

3. Building Centres of Excellence across various capabilities in our Central Services including elements like Forms. 

4. Supporting our broader strategy in Canada Operations by participating in ad hoc projects, strategic forums and cross company initiatives that enhance our Canada Operations value proposition and demonstrate GRIT! 

What you will do: 

• Acts as key thought leader in identifying and developing opportunities to improve operational effectiveness and quality of the service experience, working with other business leaders to implement change 

• Responsible for the emergency Business Continuity Plan (BCP) 

• Ensure appropriate analysis and reporting is done such that Operational Managers, Senior Management, Group Financial Management and other stakeholders have a clear picture of performance, trends and outlooks.  

• Identify opportunities to enhance data management and system capabilities to facilitate improved reporting capabilities and operational effectiveness 

• Ensure all service levels and expectations are consistently met  

• Coordinate and manage variance reporting for all electronic claims and fees 

• Manage the expense budget and management process 

• Provide information and value-added insight and analysis which enables effective operational management  

• Identify expense control opportunities 

• Ensure robust financial systems, financial internal controls and financial processes across all group benefits 

• Ensure Quality program supports achievement of morbidity/earnings goals, customer service goals, and operational effectiveness goals 

• Collaborate with other Strategic Health Practices leaders in creating and maintaining training, systems, and tools 

• Responsible for third party audit process and external quality reporting 

• Provide oversight for the development, implementation and monitoring of compliance policies and procedures (OSFI, internal audit, Anti-money laundering, terrorist match list, privacy) 

• Identify potential areas of compliance vulnerability and risk; develop/implement corrective action plans for resolution of problematic issues, and provide general guidance on how to avoid or deal with similar situations in the future. 

• Work with Internal and External auditors to ensure proper financial controls are in place.  

What you will bring: 

• 10+ years of insurance, finance or investment leadership experience 

• Strong communication skills to drive relations with a variety of internal and external stakeholders (vendors, partners, senior leadership, etc.) 

• Excellent people leadership skills to motivate, drive, and lead a broad team through a constantly evolving and complex environment 

• Highly motivated with the ability to lead and make collaborative decisions in a fast-paced highly regulated entity 

• Experience leading and driving a variety of project initiatives, ideally with a focus on offshore teams, vendor relationships and business infrastructure 

• Strong attention to detail and time management skills to lead the delivery of multiple deliverables at the same time  

• Ability to anticipate, analyze, and clearly articulate complex projects, initiatives, and assignments efficiently and effectively 

• Adaptability within a changing and evolving environment 

• Strategic mindset and ability to think across multiple horizons and integrate themes and capabilities in to a broader delivery plan 

• An executor – someone who can take charge and deliver on projects and initiatives at scale  

• A data driven approach that captures relevant and timely information and can present a robust fact based approach to problem solving and managing their team and the broader business 

-

The base salary for this position is between  $111,000 - $205,500 annually.  This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc).  If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Be your best at Canada Life- Apply today!

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations. 

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

#LI-Hybrid