Manager Insurance Experience
Permanent Full Time
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Reporting to the AVP, Insurance Experience, the Manager, Insurance Experience supports the development of the insurance roadmap across all insurance products. The individual will work closely with stakeholders in Product, Technology, Digital, Marketing, Operations and Distribution to enhance the Insurance Solutions (IS) experience for advisors and customers, ensuring that our tools, processes and experiences are modern, easy to use and integrated.
What you will do
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Support the development and maintenance of the integrated insurance roadmap, inclusive of both IS and non-IS initiatives that will drive our insurance experience
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Actively engage with partners to understand and prioritize customer and advisor feedback and identify opportunities to action it
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Bring CX expertise to initiatives, providing input on how to design an integrated experience; utilize and champion CX and design tools and principles across initiatives
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Develop reporting to support awareness of roadmap progress, opportunities and risks
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Support special projects aligned with experience, including initiative exploration, opportunity assessments, market scans, competitive benchmarking, etc.
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Provide support on initiative planning, governance, budgeting and market delivery activity, as required
What you will bring
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5+ years of experience in a strategy or CX focused role, preferably in the financial services industry
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Strong business acumen, with demonstrated aptitude for strategic thinking
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Understanding of the business environment and customer needs; ability to identify experience opportunities that create competitive advantage
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Bias to action that drives results and supports a culture of performance and accountability
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Fosters collaborative relationships, brings diverse stakeholders together to solve challenges
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Excellent communication skills, both written and verbal; proficient use of PowerPoint
Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: London (ON), Toronto, Winnipeg.
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The base salary for this position is between $84,900 - $155,700 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.
Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.
Be your best at Canada Life- Apply today!
Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.
You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.
Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.
Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.
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London, ON, CA Winnipeg, MB, CA Toronto, ON, CA