Manager, Supplier Service Delivery

Permanent Full Time 

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The Manager, Supplier Service Delivery supports the AVP, Technology Supplier Relationship Lead and the Technology Supplier Relationship Office. This role oversees key supplier relationships to ensure governance, risk, compliance and audit frameworks are implemented and related activities are executed. You will be responsible to design, implement, and onboard operational processes that govern critical technology service providers to ensure contractual obligations are met.  

This role requires a strong strategic thinker who can challenge the status quo. A self-starter who possesses strong communication, analytical, and presentation skills is necessary for the successful candidate. You will be required to liaise with corporate stakeholders, Technology leaders, suppliers, and other internal stakeholders to ensure processes and controls are documented, implemented, and updated as required. You need to be a passionate advocate of continuous improvement, always looking for efficiencies and improving effectiveness of processes.

What you will do 

• Partner with Technology leaders and teams to ensure key service delivery suppliers are governed and managed according to criticality and risk.
• Collaborate to identify and document best practice processes for the management of service delivery providers with a goal towards both effectiveness and efficiency; partner with technology teams, leadership and corporate stakeholders to ensure supplier performance is governed and within Canada Life’s risk and compliance requirements; develop, implement and improve processes and tools to support desired outcomes.
• Design, document, and implement optimal processes to ensure effectiveness and efficiency of key supplier engagements.
• Provide guidance to the technology teams on best practices, including the why and how best to implement, acting as the subject matter expert.
• Provide necessary information to second line of defense functions as required; working with leads to ensure alignment to policies and programs.
• Work with internal audit on requests, coordinating response, developing action items based on audit findings, and consulting as appropriate.
• Ensure the continued improvement and relevance of shared services processes and practices, with consideration for changing business, risk, regulatory and audit requirements.
• Policy development – including updating and creating policies, standards, and process documents where appropriate.
• Effectively interpret and write various policies (regulatory, regional and internal).

What you will bring 

• Post-secondary degree/diploma in business or technology, or an equivalent combination of training and experience 
• 10+ years' experience in supplier management, technology service delivery, and/or technology governance systems and processes
• Has a bias to action and is highly motivated to discover innovative operational approaches
• Ability to influence others at all levels of an organization with proven leadership skills
• Possess strong communication skills, both written and verbal including writing policies
• Strong analytical skills and logical reasoning, to understand quantitative and qualitative benefits and drawbacks
• Experience working in financial services/insurance industry is an asset
• Familiarity with Ariba is an asset
• Flexibility for potential travel and global meetings at off hours.

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The base salary for this position is between  $74,500.00 - $137,900.00 annually.  This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc).  If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Be your best at Canada Life- Apply today!

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations. 

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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