Manager, Incident Management

Permanent Full Time 

-

We are looking for a Manager, Incident Management.

The Incident Manager, reporting to the VP Business Risk and Controls, executes the enterprise Incident Management process for the Canada Life organization. As a dynamic, highly-motivated and energetic member of the Business Risk and Controls team, you contribute to the overall support and stability of Canada Life through the effective and efficient execution of the Incident Management processes. You will act as the primary point of contact during incidents, providing clear and timely updates to senior leaders. You will coordinate with cross-functional teams to assess and manage incidents, ensuring minimal disruption.

You will be responsible for conducting post-incident reviews to assess the decisions and performance related to the recovery process as well as ensuring incidents are recorded and investigated for root cause to minimize/prevent future incidents. You will be accountable for updating and maintaining incident management documentation, including response plans, dashboards and key performance metrics. In addition, you will be responsible to monitor, track and provide updates on the status of action plans related to incidents. You will develop and maintain strong relationships with Operations, Risk, Corporate teams and Business units and serve as a subject matter expert for team members during incident management activities. Also, you will be responsible for making recommendations and contributing to evolving and maturing the incident management processes requiring collaboration with key stakeholders to identify opportunities for improvement. Finally, you will promote and support the risk culture by ensuring that employees understand their accountabilities as it relates to incident management.

Proven ability to manage in crisis situations and work under high stress conditions will enable this leader to be successful in resolving highly complex and time-sensitive issues across the enterprise. High collaboration and influencing skills are essential to this role. Additionally, expert communication, strong analytical skills, problem-solving, & negotiation skills are required for the successful completion of all activities required. The candidate will be required to liaison with cross-function teams and senior leaders to ensure process and communications are well understood. Under the leadership of their VP, the candidate will work with all teams involved to ensure that there is a clear understanding of the Incident Management process & expectations across the organization.

What you will do 

• Lead the execution of the enterprise-wide Incident Management process, acting as the primary point of contact for major incidents and ensuring minimal disruption to business operations
• Coordinate with cross functional teams to assess, manage and resolve incidents efficiently
• Maintain and update incident management documentation including response plans, playbooks and performance metrics
• Monitor and track action plans related to incidents, providing regular updates to senor leaders and ensuring accountability
• Identify trends and insights from incidents and recommend process improvements to proactively mitigate risk across the organization
• Foster a strong risk culture by promoting awareness of incident management responsibilities and ensuring clear communication of accountabilities
• Support the continuous maturation of the incident management framework by identifying areas for improvement and implementing best practices

What you will bring 

• Post-secondary degree/diploma in business or an equivalent combination of training and experience 
• Business Continuity Management certification preferred (CBCP, CBCI).
• 6-8 year’s experience in developing crisis or incident management and risk management planning
• Relevant experience in insurance, banking and/or financial industry
• Able to quickly build rapport and gain respect and cooperation of cross functional teams and leaders
• Strong organization, planning, and program/project management skills
• Proven strength in driving for business outcomes and results
• Strong verbal and written communications
• Adaptable to changing requirements and direction in a fast-moving environment
• Strength in building partnerships; working collaboratively with a variety of skills and levels and strong problem solving and analytical skills
• Possess expert communication skills, both written and verbal

-

The base salary for this position is between  $76,400 - $141,400 annually.  This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc).  If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Be your best at Canada Life- Apply today!

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations. 

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

#LI-Hybrid