Director, Performance & Innovation

Temporary Full Time 

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What will you do?

Product Performance Management:

• Define and implement a consistent product performance management framework across the Health Products portfolio, including clear measures of customer, financial, operational, and strategic outcomes.
• Establish product scorecards and trend reporting on metrics including sales, profitability, customer churn, utilization and customer experience.
• Implement management routines that enable leaders and product managers to assess performance, make trade-offs, and address issues early.
• Create clear accountability for product performance by linking measures to business plans, investment decisions, product roadmaps, and management actions.
• Lead recurring portfolio performance reviews and translate results into concise, decision-ready insights for senior leaders and key partners.
• Identify material performance gaps and opportunities, mobilize focused improvement initiatives, and confirm that actions deliver intended outcomes.
  
  

Data, Analytics & AI Capability:

• Define the data and analytical capabilities required to measure product performance reliably and at scale, working with teams in data, finance, pricing, technology, and other functions to close critical gaps.
• Build a trusted product performance data foundation, including common definitions, data quality standards, governed measures, and transparent sources of truth.
• Develop analytical tools and self-service capabilities that help product teams understand performance drivers, risks, and opportunities.
• Identify and scale practical applications of AI and advanced analytics that improve forecasting, diagnosis, decision support, and management efficiency.

Innovation Adoption:

• Accelerate the adoption of innovation including AI for the Health Products portfolio, focused on applying proven tools, practices and technologies that improve product performance and business outcomes.
• Partner with product leaders to identify high-value opportunities, assess readiness and expected value, and prioritize innovations with a credible path to adoption and measurable impact.
• Design practical adoption plans, pilots, playbooks, and enablement supports that help product teams incorporate new capabilities into day-to-day management rather than treating innovation as a stand-alone activity.
• Measure adoption, realized value, and business outcomes; address barriers to scale; and discontinue initiatives that do not demonstrate sufficient impact.
  
  

Leadership & Influence:

• Build and lead a high-performing team with strengths in performance management, analytics, innovation adoption, and business problem solving.
• Establish strong relationships with product leaders and functional partners, using evidence and constructive challenge to improve decisions, accelerate adoption, and strengthen outcomes.
• Promote a culture of measurable outcomes, transparency, curiosity, experimentation, and continuous improvement.
  
  

What do you need to succeed?

• 10+ years of progressively senior experience in performance management, group benefits pricing, management consulting, or a related discipline.
• An advanced degree or professional designation in actuarial science, business administration, accounting, or a related discipline is considered an asset.
• Experience in group benefits or health insurance is preferred.
• Strong analytical acumen, with the ability to connect customer, operational, risk, and financial measures into a coherent view of product performance.
• Proven ability to convert complex analysis into clear implications, decisions, and actions for senior leaders and cross-functional partners.
• Strong leadership, influencing, and relationship-building skills within a matrix organization, including the ability to challenge assumptions and create accountability without relying on direct authority.
• Excellent written and verbal communication skills, with a track record of producing concise, decision-ready performance narratives.
• Known for coaching and developing talent across analytics, problem solving, performance management, and stakeholder leadership.

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The base salary for this position is between $110,000-$160,000 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life 

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.  

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you! 

What we offer:  

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member: 

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement. 

• Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being. 

• Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.  

• Financial Security: Company-matching pension plan, share ownership program and additional investment options. 

• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!  
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.  

Learn more about Canada Life.  

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact  talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.  

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted. 

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