Director, Operational Insights

Permanent Full Time 

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The Director, Operational Insights is accountable for delivering clear, reliable, and decision-ready performance reporting across Canada Operations and Business Enablement (COBE) and supported business areas. This role ensures operational leaders at all levels - from Managers through to Executive and Board audiences - have consistent visibility into performance through standardized dashboards, scorecards, and reporting, supported by clear insights and narratives that enable confident, timely decision-making.  

This position sits within the Performance & Innovation Team and partners closely with Operational Leadership, playing a foundational role in translating operational results into actionable insight, enabling performance discussions, and supporting prioritization across competing demands. 

What will you do

• Own end-to-end operational performance reporting, dashboards, and scorecards across COBE and supported functions, including daily, monthly, and executive views. 
• Deliver standardized performance reporting for Managers, Directors, Vice Presidents, and Executive leadership, ensuring consistency, clarity, and timeliness. 
• Prioritize operational insights and reporting requests to enable Operational leaders. 
• Translate operational data into clear insights, narratives, and leadership commentary that support performance conversations and decision-making. 
• Refine and standardize performance metrics, definitions, and reporting practices, ensuring alignment with enterprise data standards and governance expectations. 
• Collaborate closely with Operational Leaders and Enterprise Data Enablement teams to ensure performance views reflect true operational drivers and trusted data sources. 
• Build, lead, and develop a high-performing Operational Insights team with clear ownership, accountability, and coverage models. 

What you will bring

• 8+ years of experience in operational reporting, performance management, analytics, or business intelligence roles.
• Strong communication, storytelling, and stakeholder management skills, with the ability to influence and build trust with leaders. 
• Experience partnering directly with senior leaders and executives on performance discussions and decision-making. 
• Proven experience delivering executive-level dashboards, scorecards, and performance reporting.
• Strong background working with operational metrics (e.g. service, productivity, cost, quality).
• Demonstrated ability to translate data into clear, actionable insights and business narratives.
• Experience working within regulated or large-scale enterprise environments is an asset.
• Strong understanding of data structures, metrics, and reporting pipelines.
• Hands-on experience with BI and reporting tools (e.g. Power BI or equivalent).
• Familiarity with enterprise data standards, data governance concepts, and reporting best practices.
• Demonstrated leadership in managing high-performing data teams.
• Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada  website.  The cost of submitting these checks will be covered by Canada Life.
   

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The base salary for this position is between $128,200 - $178,200 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life 

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.  

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you! 

What we offer:  

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member: 

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement. 

• Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being. 

• Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.  

• Financial Security: Company-matching pension plan, share ownership program and additional investment options. 

• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!  
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.  

Learn more about Canada Life.  

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact  talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.  

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted. 

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