Director, Audit & Issues Management

Permanent Full Time 

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Technology redefines the way we work and deliver to meet business needs and elevate the customer experience. You’ll be part of an organization that is embracing modern technology, innovation and agile ways of working.   

Our Canada Technology team is a strategic partner in our business – with an ambition to be a forward-thinking, agile technology organization delivering secure, resilient and leading solutions that support Canada Life and the well-being of millions of Canadians. 

We are looking for a Director, Audit and Issues Management.

The Director, Audit and Issues Management reporting to the VP, Technology Risk Governance & Control will be responsible for overseeing the audit functions for Line 1B, leading issue resolution and supporting issue identification and treatment.  

This role will ensure robust audit processes and compliance & risk management practices are in place across the Canada Technology organization. Working closely with key stakeholders across all 3 lines of defence, this role will drive effective audit and issues management strategies, enhance risk and control maturity, and contribute to safeguarding the confidentiality, integrity and availability of the organization. 

What you will do 

• Contribute to the development and evolution of Canada Life’s Audit Strategy, ensuring it aligns with company goals and industry best practices 

• Oversee and support the planning, execution, and reporting of audits, ensuring that they are performed efficiency and effectively 

• Collaborate with senior leadership, reviewing audit findings, ensuring timely and effective risk treatment is taken 

• Act as the key point of contact for all Audit related matters across Canada Technology 

• Contribute to the development and evolution of Canada Life’s technology issues management processes 

• Lead the intake and validation of issues in our central repository, ensuring all issues adhere to process, including assurance and responsibility for the completeness and accuracy of issues 

• Collaborate with internal and external sources to gather relevant information and assess the impact of identified issues 

• Perform root cause analysis and assess for thematic/systemic causes 

• Coordinate and advise on the development and review of actions plans 

• Monitor & track timely completion of action plans and provide reporting to key stakeholders 

 What you will bring  

• 7+ years of experience in a similar technology risk leadership position 

• 5-10 years of experience in the financial services / insurance industry (or other regulated industry) 

• 8-10 years of progressive experience within the areas of Technology Risk Management including Information Cyber, Technology Delivery and Technology Operations 

• 3-5 years of experience in operational risk management 

• Bachelor's degree in Computer Science, Auditing Information Technology Systems, Engineering, Business Technology or equivalent experience 

• Strong Understanding of Regulatory requirements (e.g., OSFI, Privacy, etc.), and industry best practice (COBIT, NIST, ISO, SOC 2 TSC, etc.) 

• Previous IT Audit experience is an asset 

• Proven ability to identify, analyze and translate risk in the context of what it means to achieving business objectives 

• A “continuous improvement” mindset 

• Excellent written and oral communication skills  

• Demonstrated capability to build and foster strong relationships through collaboration, influencing change, and building consensus 

• Constant learner and passion for technology and risk governance 

• Deep understanding of how large enterprise organizations work, within a regulated environment 

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The base salary for this position is between  $92,100- $170,500 annually.  This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc).  If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Be your best at Canada Life- Apply today!

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations. 

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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