Devops Engineering Specialist - AWS

Permanent Full Time 

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The DevOps Engineering Specialist, AWS -  reporting to the TEP organization will be accountable for leading and driving all modernization initiatives and tracking and reporting on all governed projects within certain line of business and will work closely with various delivery and engineering teams as well as business partners, responsible to deliver on key Contact Centre outcomes as well as CC priorities, driving forward streamlining and modernization of our CC roadmap and our ways of working.
 
What you will do

Delivery, Adoption, Operations & Support:
•    Consult with developers, engineers, architects and business leaders on the best strategy and options to meet client and business objectives.  Implement, maintain, and enhance applications and technology.
•     Monitor applications for health and security concerns to evolve the roadmap
•    Responsible for all aspects of application support, with recommendations on maintenance of application health and effectiveness based on assessments
•    Responsible for maintenance, support, and availability of  3rd party operated systems supporting the Business Unit. Application support responsibilities include break/fix, upgrades, patches, support optimization, continuous improvement, maintaining 3rd party operated application relationships and, 2nd level support
•    Keep current on industry technology direction and best practices  

What you will bring
•    Post-secondary education in Engineering, Technology, or equivalent experience
•    A minimum of 5 years' industry related experience supporting Contact Centre technology platforms and delivering projects/products to enable businesses capabilities
•    Agile experience in a technology environment
•    Strong understanding of AI technologies, automation, and analytics in customer service environments
•    Ability to deal with ambiguity and flexibility of approach
•    Strong relationship building and influencing skills
•    Excellent written and verbal communication skills to prepare communications and interact effectively with all levels, technical and non-technical within the organization.
•    Demonstrated experience in challenging the status quo and identifying areas of operational improvement (example: people, process, technology).
•    Preference and experience working in a complex environment that rapidly evolving, and ambiguous with high expectations for excellence and achievement
•    Experience with ServiceNow platform and ITIL Certification considered strong assets
•    Hands-on experience implementing AI-driven solutions in contact centers
•    Experience in Amazon Connect a must
•    Experience in Contact Center is a must
•    Reliability Status Security Clearance - this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada  website.  The cost of submitting these checks will be covered by Canada Life.

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The base salary for this position is between $72,000.00 - $95,000.00 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life 

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.  

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you! 

What we offer:  

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member: 

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement. 

• Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being. 

• Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.  

• Financial Security: Company-matching pension plan, share ownership program and additional investment options. 

• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!  
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.  

Learn more about Canada Life.  

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact  talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.  

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted. 

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