Client Service Representative (Bilingual in English and French)

Permanent Full Time 

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As a Client Service Representative, you will be responsible for providing prompt, courteous and professional service to our policy holders, advisors, and administrative staff. You will respond to telephone inquiries by providing accurate information on our diverse products and services. If you have a background in finance or insurance, this is a perfect opportunity to put your skills and knowledge to use!

The Client Service Centre operates from 8am to 8pm EST Monday to Friday, which means no late evenings and no weekends. We are closed on statutory holidays too!

We offer a challenging, team-oriented work environment, competitive income, and opportunities for professional and personal development and growth.

If you are looking for an opportunity to put your customer service, negotiating and analytical skills to good use by helping people find information they are looking for, this is the role for you! 

Accountabilities:

• Responding to client calls by providing accurate information regarding products and services offered through Canada Life
• Meeting established service targets and providing superior customer service
• Participating in our 4–6-week training program
• Maintaining a positive and professional approach with clients and the service team

Qualifications and Competencies:

• Must be bilingual in English and French
• Excellent customer service skills
• Strong communication skills 
• A background in financial services is preferable.
• Post secondary education in business or finance related field is considered an asset.
• Eager to learn about investments or insurance.
• Ability to multi-task efficiently and pay close attention to detail.
• Excellent Microsoft Office skills and an ability to learn multiple other computer systems.
• Ability to work a rotating shift schedule between the hours of 8am to 8pmEST, Monday to Friday 

Network Requirements

• 1) Home Network WIRED (LAN Cat5e or higher cable) directly from CL Laptop to Home Router/modem.  2) Internet Service Provider (ISP) minimum connection: 50MB Download & 5MB Upload speeds (speedtest.net screenshot to confirm) 3) Note: 250MB bandwidth per month usage or higher may be consumed 

Reliability Status security clearance - this is a personnel security status that is required before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada  website.

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The base salary for this position is between $37,300-$55,900 annually.  This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc).  If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Be your best at Canada Life- Apply today!

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations. 

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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