Client Service Assistant (12 Month Contract)

Temporary Full Time 

-

Reporting to the Associate Manager, Central Services - Cheques and Output, this role provides operational support to teams across Canada Operations. You’ll work closely with internal business partners to ensure timely, accurate, and efficient processing of documents, reports, and communications in a fast‑paced environment.

This position requires full‑time, in‑office attendance at the RAM Centre in London, Ontario.

What you will do

• Sort, verify, and distribute system‑generated reports to internal business partners
• Prepare physical documents for scanning and digital retention
• Review time‑sensitive client and advisor communications prior to distribution
• Reconcile and distribute system‑generated cheques
• Assemble Life Insurance policy contracts in both paper and digital formats
• Monitor and manage a shared team mailbox
• Support the team with ad‑hoc tasks, as required

What you will bring

• Experience working in a high‑volume environment with competing priorities and tight deadlines
• Strong attention to detail with a commitment to accuracy and quality
• Excellent organizational and time‑management skills
• Self‑motivation with a demonstrated sense of urgency and ability to work independently
• A collaborative mindset, positive attitude, and willingness to support team success

Eligibility requirements

• Regular full‑time and part‑time employees must have completed a minimum of one year in their current role, unless otherwise specified in their employment offer
• Temporary or casual employees may apply within one month of the end of their current assignment
• Candidates must be demonstrating acceptable performance at the time of application

-

The base salary for this position is between $36,900- $49,800 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life 

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.  

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you! 

What we offer:  

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member: 

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement. 

• Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being. 

• Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.  

• Financial Security: Company-matching pension plan, share ownership program and additional investment options. 

• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!  
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.  

Learn more about Canada Life.  

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact  talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.  

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted. 

#LI-Hybrid