Business Operations Specialist - 12 Month Term

Temporary Full Time 

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Reporting to Manager, Strategic Initiatives, this temporary full-time 12-month contract position is suited for an individual who has strong analytical skill, is good at trouble shooting, highly motivated to come up with recommendations or solutions for complex business case.

A Business Operation Specialist will be accountable for reviewing and investigating legacy advisor contract status, identifying impacts, tracking investigation progress, and clearing balance or correcting data on various systems.

What you will do:

• Perform analysis for various types of advisor contract status and recommend solutions.
• Closely track case investigation progress to meet project milestone dates and deadlines.
• Communicate with internal business partners and external clients for contract status change and licensing clarification.
• Determine impacts of recommended solutions to advisors, systems, and processes.
• Build business requirements for projects UAT testing and perform testing to achieve accurate results. (Weekend testing may be required)
• Troubleshoot issues in operations to develop opportunity of process change including risk identification.
• Provide support and guidance to advisors and business partners when required.
• Analyze unique and complex issues, business cases or system problems as they arise.
• Other ad-hoc tasks as required.

What you will bring:

• Strong business knowledge of advisor contracts and compensation, including Greatwest Life legacy system.  
• Proficient in using Microsoft Office products including Word and Excel
• Attentive to detail, demonstrated initiative, analytical and problem-solving skills.
• Focus on quality and timeliness to meet deadlines.
• Strong organization skills of multi-tasking and prioritizing work assignment. Ability to work well independently and in a team setting.
• Excellent documentation track and filing skill to record project test results.
• Quick learning, thinking and be creative.
• Positive attitude in the face of change.
• Focus on reasons why changes will work and how they will be beneficial. 

This team works in a hybrid model, with three days per week in the office in Winnipeg or London, Ontario.

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The base salary for this position is between $51,400-$77,100 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life 

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.  

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you! 

What we offer:  

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member: 

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement. 

• Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being. 

• Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.  

• Financial Security: Company-matching pension plan, share ownership program and additional investment options. 

• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!  
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.  

Learn more about Canada Life.  

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact  talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.  

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted. 

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