Bilingual (Fr/En) T&D Specialist Ind New Business

Permanent Full Time 

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We are looking for a Bilingual Training and Development Specialist.

The Training and Development Specialist is an exciting and fast-paced role within Insurance New Business.

You will support training and development needs for new and existing employees, with a focus on supporting staff with process and system questions and delivering training initiatives. You will provide subject matter expertise (SME) to our Learning and Development team and Business Process Specialists for new content development and process documentation initiatives.  You will be a key player in our quality management program and continuous improvement enablement, to deliver high quality work to our advisors and clients.

This role supports our new business roles: New Business Technician, New Business Coordinator, and Underwriter.

What you will do

• Providing product, process, and system training for new and existing New Business operations.
• Providing day to day support on system, process, or case specific inquiries.
• Delivering process and business updates to all staff on a regular basis.
• Handle quality management activities, such as reviewing quality audit findings and action planning.
• Identifying and documenting training gaps and learning opportunities to develop plans to address the needs at the individual staff and role level.
• Play a key role in instilling a continuous improvement culture and supporting innovation throughout New Business operations, in collaboration with all business partners.
• Act as a SME to support the development of process documentation, training plans, and training material.
• Troubleshooting system issues and collaborating with support teams to resolve issues quickly
• Contribute to project initiatives, as a SME for New Business Insurance, as required, and in collaboration with key collaborators
• Providing input for staff performance evaluations

If you are interested in this opportunity, ask yourself: 

• Are you able to explain complex concepts in a simple way?
• Do you have a passion for helping others?
• Are you seeking constant evolution, demonstrating flexibility and commitment to continuous improvement?
• Are you known to be easy to work with and enjoy collaborating with others?
• Do you have a high degree of accuracy in your work?
• Are you a self-starter with strong abilities to work independently?
• Are you comfortable working in a fast-paced environment with competing priorities?
• Are you able to identify and evaluate root causes of complex situations?
• Are you comfortable with public speaking in small and large groups in a variety of formats?
• Are you looking for a career that challenges you and provides opportunities to grow your technical and leadership skillset.
• Do you have exceptional process and system knowledge of the insurance business?

If you answered yes to most or all the above questions, you could be a great fit for the role!

What you will bring

• Understanding of insurance principles, life and living benefit insurance products, and New Business operations processes and systems, considered an asset.
• Excellent English communication skills, both written and verbal.

• Bilingualism (fluent in French and English) required, as the position will regularly serve our clients with English and French-speaking needs.

• Understanding of adult learning principles.
• Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc.).

Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: London, Montreal, Regina, Toronto, Winnipeg.

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The base salary for this position is between  $52,800 - $97,700 annually.  This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc).  If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Be your best at Canada Life- Apply today!

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations. 

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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