Associate Manager Group Underwriting Operations

Permanent Full Time 

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Our Underwriting team in the Workplace Solutions division is hiring an Associate Manager, Group Underwriting Operations to lead and develop a team of Underwriting Analysts across the country by building a culture of collaboration and excellence to drive a market-leading service experience. Reporting to the Manager of Group Underwriting Operations, the successful candidate will be accountable for achievement of our service and quality ambitions.

This role requires Reliability Status security clearance. This is a personnel security status that is required before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website.

What you will do

• Lead a multi-jurisdictional team of Underwriting Analysts through the renewal and financial processes supporting both Mid-Market and National account blocks
• Passionately pursue a culture of employee empowerment leading to an exceptional customer experience by ensuring the team is meeting &, where possible, exceeding SLAs (Service Level Agreements) and target service and quality metrics
• Collaborate with peers to refine existing processes and develop new processes to allow us to better handle regional workflow fluctuations.
• Collaborate with peers to develop and maintain a ‘Best Practices’ framework to deliver better customer and advisor focused support to our teams.
• Provide direction and insights to help build out an effective training and onboarding program
• Provide coaching, mentoring, and guidance as you develop and grow the analyst team

What you will bring

• Relevant industry experience, ideally in group benefits underwriting
• Leadership experience coaching, mentoring, and motivating a team
• Bilingualism in French is an asset
• Experience managing service levels and operational efficiency
• Relationship building skills & ability to partner and collaborate with a variety of stakeholders
• Strong communication skills and ability to communicate and lead change
• Knowledge of underwriting processes, systems, policies, & procedures considered an asset

What sets you apart

• Intermediate-advanced experience using MS Office, including Excel and data analysis software
• Experience utilizing Power BI and AI-powered tools in a similar role

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The base salary for this position is between  $64,500.00 - $107,500.00 annually.  This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc).  If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Be your best at Canada Life- Apply today!

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations. 

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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