Associate Manager, Business Testing

Join our dynamic team and lead the way in establishing a robust Business Analysis practice within our Business Project Management Office organization.  We are committed to delivering a best-in-class end user systems experience for Insurance, Wealth, Workplace Solutions & Operations.  Our vision is to be a trusted partner delivering seamless, reliable solutions with ease and innovation. 

What you will do

• Lead, coach and develop a team of Business Analysts and User Acceptance Testing (UAT) professionals, fostering a culture of collaboration, accountability, continuous learning and high performance.  

• Implement Business Analysis and UAT best practices, methodologies, standards and governance to drive consistency, quality and continuous improvement across the practice.  

• Manage resource assignment, team capacity and workload distribution across multiple initiatives, ensuring resources are aligned to business priorities and delivery commitments.  

• Lead work intake and prioritisation activities, balancing competing demands and making resourcing recommendations to support strategic and operational objectives.  

• Oversee UAT activities across a portfolio of projects, including test planning, execution support, defect management, issue resolution and business readiness, ensuring solutions meet business requirements and quality expectations.  

• Partner with business, technology and operational leaders to understand objectives, assess impacts, identify opportunities and support successful delivery outcomes.  

• Build strong relationships with senior stakeholders, acting as a trusted advisor and providing recommendations, status updates, risk assessments and insights to support decision-making.  

• Provide leadership in resolving complex business, delivery and testing issues, facilitating discussions, driving decisions and escalating risks as appropriate.  

• Support strategic initiatives across Insurance, Wealth, Workplace Solutions and Operations through effective business analysis, stakeholder engagement and delivery leadership.  

• Champion a culture of innovation, continuous improvement and operational excellence by identifying opportunities to enhance processes, tools and ways of working. 

What you will bring

• 5+ years of Business Analysis experience with a proven track record in the financial services industry, preferably within insurance.  

• Experience leading or supporting User Acceptance Testing activities, including test planning, execution, defect management and business sign-off processes.  

• Previous people leadership experience with responsibility for coaching, mentoring, performance management, resource planning and team development.  

• Demonstrated experience managing competing priorities, allocating resources and balancing workloads across multiple projects and initiatives.  

• Strong stakeholder management and relationship-building skills, with the ability to influence and collaborate effectively across all levels of the organisation, including senior leaders.  

• Proven ability to lead teams through ambiguity, navigate complex issues and drive practical, business-focused solutions.  

• Excellent analytical, problem-solving and decision-making skills with the ability to assess impacts, evaluate options and provide sound recommendations.  

• Outstanding communication and facilitation skills, including experience leading workshops, presenting to leadership teams and managing challenging stakeholder discussions.  

• Passion for building high-performing teams and creating an environment where individuals can grow, contribute and be successful.  

• University degree or equivalent education and experience. Experience working in Agile environments and certifications such as IIBA CBAP, CCBA, PMP or testing-related certifications are considered assets. 

Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: London, Toronto, Winnipeg.