Administrative Support Clerk

Permanent Full Time 

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This role provides clerical support to the entire New Business organization.  You will work with AURA, Onbase, and require knowledge of Corporate Client.  This is a centralized role that supports all companies (Great-West Life, London Life and Canada Life) and products (life and living benefits). 

What you will do:

• Accurate Indexing of all incoming new images in Onbase
• Manage the unmatched evidence queue to ensure evidence is attached to the appropriate application as soon as possible during the underwriting process.
• Complete process of sending authorization for requests for Physicians reports
• Separate and index paper documents received in the department
• Manage requests and receipt of shared evidence with other insurance carriers
• Manual MIB searches
• Sending evidence for MIB requests for information
• Ensure MIB hits receive underwriter review
• Contacting other insurance companies to secure shared evidence
• Support other members of the New Business department with clerical duties
• Manage outgoing mail: E-app confirmation reports;Client letters
• London ADMs – Assemble Contracts to be mailed out to Advisor Office

What you will bring:

• High degree of accuracy
• Attention to detail
• Understanding of all forms for accurate mail direction
• Above average organizational skills
• Excellent team player
• Multi tasker
• Can work independently
• Shows initiative
• Strives to exceed service levels
• Ability to handle high volumes, multiple demands and stressful conditions

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The base salary for this position is between $31,400-$42,500 annually.  This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc).  If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Be your best at Canada Life- Apply today!

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations. 

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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