Office Administrator - 12-month

 Temporary Full Time

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As one of Canada’s leading MGAs, Financial Horizons helps over 6,500 independent advisors grow their businesses and achieve their vision of success. Financial Horizons has over 30 offices and more than 350 employees – all focused on amplifying their business with the right opportunities and solutions at the right time for them. 

Canada Life acquired Financial Horizons in 2017. Canada Life is a member of the Power Financial Corporation group of companies and serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States.    

Financial Horizons continues to operate independently in the marketplace. 

Role description

The Office Administrator supports the mailroom function for our Kitchener National Office. This role is responsible for a variety of tasks that could include office reception for guests, general mailroom duties, and scanning, digitizing, uploading, and proper organizing of various documentation at high volumes. The Office Administrator is required to be onsite 5/days per week. 

What you will do:

Reception

• Office reception for guests, carrier representatives and advisors
• Provide customer service to both clients and advisors via telephone, email, or in person
• Manage centralized email communication and distribution
• Maintain the cleanliness of common areas, such as reception and mailroom

Mailroom

• Assist and back up to mailroom duties to include preparing incoming and outgoing mail for distribution in a corporate centralized environment
• Organize and file advisor information including policies, mail and transaction confirmations at high volumes
• Order and maintain sufficient office supplies

Scanning and Digitizing

• Scanning, digitizing, and emailing of various documentation at high volumes
• Uploading and saving scanned documents to shared folders
• Organize and file documents separated by urgent and non-urgent items
• Filing documents into the appropriate branch folders for processing
• Review back office system as required to confirm advisors information and ensure delivery to proper branch
• Sending advisor notices through the advisor portal (BSA)
• Performing periodic quality checks

What you will bring:

• French comprehension (reading and writing in french) is required.
• Completion of Secondary School, or equivalent
• Experience in the insurance/financial services industry is an asset
• Excellent customer service skills
• Strong time management skills and ability to multi-task and prioritize work in a fast paced environment
• Excellent organizational skills
• High degree of accuracy and attention to detail

This position will be located in the Kitchner (Ontario) head office.

The base salary for this position is between $32,900 - $44,400 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Great-West Lifeco

Great-West Lifeco Inc is a Canadian headquarter, international financial services holding company with interests in life insurance, health insurance, retirement and investment services, asset management, and reinsurance businesses. We operate in Canada, the United States, and Europe under the brands: Canada Life, Empower and Irish Life. At the end of 2024, our companies had over 32,250 employees, 106,000 advisor relationships, and thousands of distribution partners – serving approximately 40 million customer relationships.

Great-West Lifeco trades on the Toronto Stock Exchange (TSX) under the ticker symbol GWO and is a member of the Power Corporation group of companies.

What we offer:  

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member: 

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement. 

• Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being. 

• Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.  

• Financial Security: Company-matching pension plan, share ownership program and additional investment options. 

• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!  
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.  

Learn more about Great-West Lifeco.  

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact  talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Great-West Lifeco policies.  

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