Bilingual (Fr/En) Senior Service Specialist Client Support

Permanent Full Time 

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As one of Canada’s leading MGAs, Financial Horizons helps over 6,500 independent advisors grow their businesses and achieve their vision of success. Financial Horizons has over 30 offices and more than 350 employees – all focused on amplifying their business with the right opportunities and solutions at the right time for them.  

Canada Life acquired Financial Horizons in 2017. Canada Life is a member of the Power Financial Corporation group of companies and serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States.

Financial Horizons continues to operate independently in the marketplace.  

We are looking for a Bilingual Senior Service Specialist Client Support to join our Continuum Financial Centre!

The role is full time, in-office. 

The Senior Service Specialist Client Support provides service to clients requiring assistance related to their investment and insurance products. You will be responsible for responding to client inquiries, assessing and resolving client questions or concerns, and completing non-licensed service while delivering a professional client experience. The successful candidate will be an effective communicator in both French and English, well-organized, self-motivated, service and sales-oriented, excel as a contributing team player and passionate about delivering high level customer service to our clients.

What you will do:

• Influence client loyalty and retention by providing consistent, accurate and high level service
• Investigate, resolve and respond to client non-licensable queries by researching further information, as appropriate and dealing directly with the client and our partners where required
• Prepare and process insurance and investment requests, documentation and transactions
• Maintain accurate and detailed records of client interactions in Customer Relationship Management (CRM) system
• Adhere to and maintain compliance requirements of the business
• Contribute to team and department goals
• Maintain workflow and process in an orderly fashion to permit backup to readily follow up during absences

What you will bring:

• College Diploma, University degree, or equivalent industry experience
• Bilingualism (French, English) is required to answer calls from French and English speaking customers across Canada
• Proven experience in the financial insurance industry, Canadian banking, insurance, and/or financial channels
• Proven experience in a customer service related field
• Knowledge of insurance products, service
• Knowledge of mutual fund and segregated investments, service
• Strong ability to utilize professionalism and deliver high level customer service
• High level of attention to detail, thoroughness and accuracy
• Proven experience with Microsoft programs such as Word, Excel, PowerPoint, and Outlook
• CRM experience is an asset.

Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Kitchener, London, Montreal or Ottawa.

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The base salary for this position is between  $43,800 - $72,900 annually.  This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc).  If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Be your best at Canada Life- Apply today!

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations. 

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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