Customer Relations Administrator

Permanent Full Time 

-

Our Charlottetown office is recruiting a Customer Relations Admin for our fast paced customer oriented environment. Reporting to a Team Performance Leader in our Benefit Payment Office, you will be responsible for greeting visitors and answering general health and dental claim questions, you will also be responsible for resolving customer inquiries and escalating issues as appropriate. You will be responsible for the accurate and timely handling of incoming mail/courier, along with general administration within the office. This involves reviewing pertinent claim receipts and forms and inpuffing these details accurately into the claims tracking systems.

You will be accountable for:

• Greeting visitors and handling inquiries at reception desk
• Answering general health and dental claim questions;
• Analyzing information and resolving customer inquiries
• Escalating issues as appropriate
• Follow up phone calls to clients
• Reviewing and identifying the required information from claim forms and attachments that are needed to process submissions;
• Scan and/or distribute incoming mail and faxes;
• Create and update databases;
• Manage Outlook email box
• Photocopying, Faxing, Scanning and Filing
• Other miscellaneous administrative tasks.
• Living our company values of Customer View, Integrity, Partnership and Communities.

How do you know if this role is right for you?

• You are empathic and gain satisfaction from helping individuals
• You are a good listener - focusing on what the client is asking for and identifying what they need)
• You enjoy investigating and problem solving in order to bring issues to a resolution
• You are professional in your approach to work, allowing you to manage members who may have sensitive inquiries
• You have a willingness to learn new information on an on-going basis
• You are optimistic and have a positive approach to work and life

Required qualifications and competencies:

• College diploma in administration or the equivalent;
• Minimum of two years of relevant experience;
• Proficient with the MS Office suite and are willing to be trained on other systems
• Strong keyboarding skills required
• Team oriented;
• Well developed analytical, investigative, problem solving and decision making skills;
• Excellent customer service skills;
• Well developed communication skills (verbal and written);
• Personable and professional with a positive attitude;
• Ability to work in a fast paced environment and deal with change effectively;
• Ability to multi task
• Possess a high stress tolerance
• Knowledge of Group Insurance an asset.

•Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada  website.  The cost of submitting these checks will be covered by Canada Life.

-

The base salary for this position is between $39,100 - $52,800 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life 

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.  

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you! 

What we offer:  

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member: 

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement. 

• Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being. 

• Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.  

• Financial Security: Company-matching pension plan, share ownership program and additional investment options. 

• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!  
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.  

Learn more about Canada Life.  

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact  talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.  

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted. 

#LI-Hybrid