Mental Health Consultant

Permanent Full Time 

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The Mental Health Consultant is a key role in our overall morbidity strategy for mental health claims. The Mental Health Consultant will share their expertise to enhance the confidence and competencies of both case management and disability intervention team members. The Mental Health Consultant will make recommendations with the goal of high quality customer service/proactive claims management resulting in return to work/shortened duration of mental health claims.

The scope of the role will include individual mentoring, group mentoring, presentations and consulting on mental health claims. Through rich discussion and sharing of knowledge, the Mental Health Consultant will coach and support development of enhanced functional assessment, planning, implementation, communication, and critical analysis skills. While the primary audience for mental health mentoring is Case Managers, mentoring of Rehabilitation Consultants may also occur.
Mental health consulting will include responding to questions from case management and DIS regarding functional abilities, treatment plans, impacting factors, communication techniques, development of telephone interview questions and medical questionnaires, as well as recommendations on the effective use of tools and interventions. The Mental Health Consultant will also connect with health care providers, as appropriate. 

This is an exciting opportunity for an innovative, forward-thinking individual with broad knowledge and expertise in mental health and complex case management, excellent communication and collaboration skills, and a commitment to coaching and developing others. 

What you will do:

• Provide individual and group mentoring

• Consult on mental health claims through file reviews and discussions

• Provide a written response to questions within a standard turnaround time

• Promote effective use of tools and interventions

• Engage in telephone communication with health care providers as needed

• Remain current in new developments in MH, complex claims management, use of tools, etc.

• Partner with the Best Practice team and other internal partners to provide input and expertise in evaluating new tools and services related to MH.

• Demonstrate our core People principles: Lead at all levels, Be adaptable, Be the best in your role, Support a psychologically healthy workplace

What you will bring:

• Post-secondary degree or diploma in psychology, social work, or related degree/diploma is required

• At least 3 years of experience working in disability case management and/ or intervention services

• Demonstrated skill and track record in resolving complex mental health claims

• Demonstrated experience in providing mentoring and consulting on complex mental health claims

• Strong analytical, critical thinking and creative problem-solving skills with experience and expertise in seeking solutions outside existing boundaries

• Demonstrated superior collaboration and conflict resolution skills to foster an environment that promotes learning and exchange of knowledge and willingness to try new strategies, approaches, and tools

• Clear and concise written and verbal communication

• Demonstrated experience providing educational or training sessions is an asset

• Comfortable using technology such as Word, Excel, Power Point, Teams and Outlook

• Demonstrated organizational skills to achieve required results

• Self-starter and experience working effectively in a team environment

• Excel within a Purpose and Vision driven work environment

• As this position is posted in several locations, we specify that bilingualism is an asset (fluent in French and English) but is required for Quebec only as the position will regularly serve our clients with French and English-speaking needs
• Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada  website.  The cost of submitting these checks will be covered by Canada Life.

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The base salary for this position is between $52,800.00- $97,700.00 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life 

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.  

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you! 

What we offer:  

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member: 

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement. 

• Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being. 

• Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.  

• Financial Security: Company-matching pension plan, share ownership program and additional investment options. 

• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!  
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.  

Learn more about Canada Life.  

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact  talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.  

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted. 

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