DIS Training Consultant

Permanent Full Time 

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The Disability Intervention Services (DIS) Training Consultant is responsible for planning and delivery of our virtual DIS training program to Medical Coordinators. Another key responsibility of the role includes consultation and collaboration with internal partners related to initiatives impacting DIS and overall claim morbidity.  

What you will do:

• Model our values by stepping up, doing the right thing, and delivering meaningful outcomes
• Operate with a customer focused mind-set as providing business solutions for our customers is at the core of what we do
• Train new Medical Coordinators - ensuring they receive the skills, knowledge, coaching and feedback necessary to:
  • conduct effective initial interviews with plan members
  • synthesize and document pertinent information
  • create proactive, cost-effective treatment plans
  • address functional gaps and barriers to return to employability
  • proactively manage the implementation of the plan
  • work with providers to implement treatment and interventions
  • follow defined business processes
  • consistently apply our organizational philosophies
  • follow communication, documentation, and privacy best practices
• Provide mentoring and support as new Medical Coordinators begin managing their caseload
• Review active files and provide feedback to ensure alignment with best practices (ie. initial interview forms, IWPs, stakeholder communication)
• Provide regular feedback to MCs and their leaders during the training/mentoring period
• Collaborate with leaders to manage training-related performance concerns
• Manage relationships with leaders to support effective transition from training to the team

The DIS Training Consultant is involved in several other key activities:

• Develop and deliver ongoing training to meet identified gaps within DIS
• Use technology effectively to deliver engaging, interactive learning experiences that are aligned with adult learning principles
• Consult with internal business partners on initiatives impacting DIS (such as new system enhancements, operational metrics, morbidity initiatives, DIS mentoring program, process improvements, etc.)
• Collaborate on best practice initiatives
• Manage training evaluation strategy, review data and regularly report results
• Periodically provide operational support with managing DIS referrals

What you will bring :

• Regulated healthcare professional with current registration in good standing with respective governing body (e.g., RN, OT, PT):
• Preference given to candidates with an addictions and/or psychiatric training:
• At least five years of clinical experience;
• Ability to excel within a Purpose/Vision driven environment;
• Proven ability to thrive in a challenging, demanding and dynamic work environment;
• Strong organizational skills with demonstrated ability to be flexible and adaptable to changing priorities;
• Excellent verbal and written communication skills;
• Proven customer service skills;
• Ability to work independently while contributing to team goals;
• Excellent problem solving and decision making skills;
• Ability to use MS Office suite (Word, Excel and Outlook);
• Consenting to a criminal background check as well as the Government of Canada enhanced security screening is required. The cost of submitting these checks will be covered by Canada Life.

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The base salary for this position is between $53,900 - $99,700 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life 

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.  

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you! 

What we offer:  

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member: 

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement. 

• Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being. 

• Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.  

• Financial Security: Company-matching pension plan, share ownership program and additional investment options. 

• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!  
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.  

Learn more about Canada Life.  

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact  talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.  

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted. 

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