Bilingual Mental Health Consultant (Fr/En)

Permanent Full Time 

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The Mental Health consultant is a key role in our overall morbidity strategy for mental health claims. The Mental Health Consultant will share their expertise to enhance the confidence and competencies of both case management and disability intervention team members. The Mental Health consultant will make recommendations with the goal of high quality customer service/proactive claims management resulting in return to work/shortened duration of mental health claims.

The scope of the role will include individual mentoring, group mentoring, presentations and consulting on mental health claims.

Through rich discussion and sharing of knowledge, the Mental Health consultants will coach and support development of enhanced functional assessment, planning, implementation, communication, and critical analysis skills.

While the primary audience for mental health mentoring is case managers, mentoring of rehabilitation consultants will also occur as needed. Mental health consulting will include responding to questions from case management and DIS regarding functional abilities, treatment plans, impacting factors, communication techniques, development of telephone interview questions and medical questionnaires, as well as recommendations on the effective use of tools and interventions. The Mental Health Consultant will also connect with health care providers, as appropriate. 

This is an exciting opportunity for an innovative, forward thinking individual with broad knowledge and expertise in mental health and complex case management, excellent communication and collaboration skills and a commitment to coaching and developing others. 

Key Responsibilities:

• Provide individual and group mentoring
• Create and deliver group training sessions related to mental health topics
• Consult on mental health claims through file reviews and discussions
• Discuss claims with consulting psychologist as appropriate to solicit expert opinion
• Provide a written response to questions within a standard turnaround time
• Promote effective use of tools and interventions
• Engage in telephone communication with health care providers as needed
• Remain current in new developments in MH, complex claims management, use of tools, etc.
• Partner with the Best Practice team and other internal partners to provide input and expertise in evaluating new tools and services related to MH.
• Demonstrate our core People principles: Lead at all levels, Be adaptable, Be the best in your role, Support a psychologically healthy workplace

Qualifications and Competencies:

• Post-secondary degree in psychology, social work, or related degree is required
• At least 3-5 years of experience working in disability case management and/ or intervention services
• Demonstrated skill and track record in resolving complex mental health claims
• Demonstrated experience in providing mentoring and consulting on complex mental health claims
• Strong analytical, critical thinking and creative problem-solving skills with experience and expertise in seeking solutions outside existing boundaries
• Demonstrated superior collaboration and conflict resolution skills to foster an environment that promotes learning and exchange of knowledge and willingness to try new strategies, approaches, and tools
• Clear and concise written and verbal communication
• Bilingual English and French - required.
• Demonstrated experience providing educational or training sessions is an asset
• Comfortable using technology such as Word, Excel, Power Point, Teams and Outlook
• Demonstrated organizational skills to achieve required results
• Self-starter and experience working effectively in a team environment
• Excel within a Purpose and Vision driven work environment

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The base salary for this position is between  $51,400 - $95,200 annually.  This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc).  If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Be your best at Canada Life- Apply today!

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations. 

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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