Bilingual (Fr/En) Senior Implementation Specialist

Permanent Full Time 

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We’re looking for a Senior Implementation Specialist (Bilingual – French & English) to join our Benefits Administration Solutions team, a leading provider of outsourced plan administration services. Our team is powered by a relentless focus on serving our customers and delivering flexible benefits plans offered by Canada Life.

The opportunity:

The Senior Implementation Specialist (Bilingual) role is about building relationships and trust by demonstrating strong leadership and confidence in interactions with plan sponsors and internal customers.   This role requires project management, multitasking and a drive that supports the plan sponsor vision of placing the customer at the centre of what we do.  Using your years of industry experience as a subject matter expert, you will work with teams of skilled professionals to build solutions to help clients manage their benefit plans.  Wearing multiple hats, you will be a coach and a mentor to other staff while running large new client implementations and supporting other units with answering questions.

What you will do:

• Lead new client implementations for Benefits Administration Solutions
• Implement HRIS & payroll files for customers
• Lead & support annual re-enrolments of existing clients
• Provide RFP support and quotations for Benefits Administrations Solutions service offerings
• Prepare & attend Finalist meetings and presentations
• Coach & mentor staff when needed
• Participate in department related projects
• Support the IS team from a business perspective with GroupNet Flex
• Manage & coordinate GroupNet flex releases

What you will bring:

• Bilingualism (fluent in French and English) required, as the position will regularly serve our clients with English and French-speaking need
• Proven track record of collaboration and influence working in cross functional teams
• Demonstrated ability to work with various levels of management both within the client environment and within Canada Life on the delivery of solutions to support the client needs
• Extremely detail oriented, excellent understanding of how our technology products influence the outcome of plan setup and design.  Ability to anticipate any challenges ahead of time and work on appropriate solutions to meet the client needs
• Structured and analytical planning approach; create appropriate project plans to drive effective implementations
• Applies a structured approach to data analysis and reporting to ensure accuracy and consistency with our reporting and data loads
• Understanding at an expert level, data management tools like Microsoft Excel and Access.
• Understanding of group insurance and outsourcing services
• Note:  Business travel may be required from time to time

• Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada  website. The cost of submitting these checks will be covered by Canada Life

Given the size and scope of our organization, we have the flexibility for this position to be located across Canada.

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The base salary for this position is between $79,100 - $131,800 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life 

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.  

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you! 

What we offer:  

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member: 

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement. 

• Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being. 

• Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.  

• Financial Security: Company-matching pension plan, share ownership program and additional investment options. 

• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!  
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.  

Learn more about Canada Life.  

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact  talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.  

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted. 

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