Temporary Full Time 

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We are looking for a Client Service Associate (18-month contract)

As a Client Service Associate, you will be responsible for providing excellent customer service to our clients and Advisors.  You will be a key part of the Canada Life Workplace Benefits and Retirement team, working with sales and service roles across multiple offices to achieve common goals; this partnership and team mentality contributes to the overall brand experience, and retention of existing clients. This role is largely an internal-facing service role, with direct alignment to a block of clients who value responsive service.

What you will do:

• Deliver an exceptional client service experience across multiple channels (Teams, phone, email), maintaining a strong brand presence and client-centric approach.
• Train clients on benefit plan administration, including online enrollment, billing, and reporting tools.
• Act as a liaison with internal teams (head office, claims, underwriting, sales, operations) to resolve client issues and ensure smooth plan administration.
• Manage premium billing concerns such as employee terminations, additions, and salary changes.
• Maintain strong technical knowledge of internal and client-facing systems and tools.
• Stay informed on industry trends and local market conditions to adapt service strategies.
• Track client interactions and meetings using CRM tools.

What you will bring:

• 2–3 years’ experience with Group Life and Health products and processes (an asset)
• Proven ability to deliver excellent customer service and build strong client relationships
• Highly adaptable and self-motivated, with the ability to work independently and in a team
• Strong analytical skills with keen attention to detail and sound decision-making
• Excellent communication skills, both oral and written
• Demonstrated organizational and time management skills in a fast-paced environment
• Preference will be given to applicants who demonstrate an interest in, or willingness to complete, the Fundamentals in Group Benefits certification courses and/or CEBS courses for the GBA designation.

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The base salary for this position is between  $49,900.00 - $74,800.00 annually.  This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc).  If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Be your best at Canada Life- Apply today!

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations. 

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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